What’s your GBS?

Get a life, folks. The preoccupation with defining global business services doesn’t further the cause of world peace. Who cares, beyond those of us who a), want to create sufficient angst amongst CXOs to sell profitable consulting contracts; b), shared services leaders who want to rebrand; or c), self-appointed pundits (like me) who want something [...]

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Finance tranformation roles: pathways to CFO

This report asks a simple question: are finance shared service and transformation roles valuable in the career path to becoming a CFO?  

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Transformation Challenges In Finance

Change in any organisation is difficult, especially when there is a change of control coupled with new rules and an industrialised way of working. When finance moves to a shared services or outsourcing model, business unit personnel can no longer go down the hall and ask Hans or Susie to pay a bill out of [...]

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All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. For good measure, he might throw in the retained team and suppliers. But are all stakeholders in a shared [...]

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Are finance shared services/outsourcing leaders Luddites?

I’m digging out of my winter doldrums and putting pen to paper again. And I’m you’re going to write, I might as well get some blood boiling. You might find my latest paper written in conjunction with ACCA and their stellar advisory committee of the best and the brightest finance SSO leaders a), candid and honest; b), darnright [...]

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Is finance function technology delivering on its promise?

In a world where technology is continually turning business on its head, is the finance function keeping up? Are finance leaders effectively exploiting the power of technology in service delivery operations? Are we seeing significant improvement in finance performance such that better business outcomes can be realised? In short, is technology fulfilling its promise for [...]

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Global Business Services: A Game Changer for the Finance Organisation?

For those of you wondering whether GBS is good for the finance function, please peruse my latest research for ACCA (the Association of Chartered Certified Accountants). GBS models, if fully implemented, have the potential to turn the finance function upside down, either taking finance transformation to the next level, or taking the CFO’s eye off [...]

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Is GBS Good for Sourcing Leaders?

  There seems to be a sea change in the market for senior global services talent as a category. Just a year or so ago, talent deeply competent in sourcing—design, selection, transition and governance—was very  hard to find, and pricey to boot. But today the sourcing folk looking for the next big gig are now on [...]

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Will shared services leaders take the GBS helm?

  The current common wisdom assumes that GBS leadership will be the pinnacle of career progression for shared services leaders. After all, who’s the logical inheritor of the mega-services platform mantle but the guys and gals who slogged it out early on, establishing the first consolidated, standardized service delivery models.  But should the top enterprise [...]

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Outsourcing’s like an all inclusive vacation package

Outsourcing and Club Med in the same breadth—you’ve got to be kidding! Somehow sandy beaches, pina coladas and surfing don’t equate to 3000 man delivery centers, quarterly business reviews and dashboards. But hear me out. When you enter into an outsourcing contract, the provider’s offering is not much different from an all-inclusive travel package. We [...]

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