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What’s your GBS?

Get a life, folks. The preoccupation with defining global business services doesn’t further the cause of world peace. Who cares, beyond those of us who a), want to create sufficient angst amongst CXOs to sell profitable consulting contracts; b), shared services leaders who want to rebrand; or c), self-appointed pundits (like me) who want something [...]

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All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. For good measure, he might throw in the retained team and suppliers. But are all stakeholders in a shared [...]

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Are finance shared services/outsourcing leaders Luddites?

I’m digging out of my winter doldrums and putting pen to paper again. And I’m you’re going to write, I might as well get some blood boiling. You might find my latest paper written in conjunction with ACCA and their stellar advisory committee of the best and the brightest finance SSO leaders a), candid and honest; b), darnright [...]

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Is GBS Good for Sourcing Leaders?

  There seems to be a sea change in the market for senior global services talent as a category. Just a year or so ago, talent deeply competent in sourcing—design, selection, transition and governance—was very  hard to find, and pricey to boot. But today the sourcing folk looking for the next big gig are now on [...]

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Will shared services leaders take the GBS helm?

  The current common wisdom assumes that GBS leadership will be the pinnacle of career progression for shared services leaders. After all, who’s the logical inheritor of the mega-services platform mantle but the guys and gals who slogged it out early on, establishing the first consolidated, standardized service delivery models.  But should the top enterprise [...]

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What kind of a shared services leader are you?

Not too long I sat through a panel comprised of very experienced shared services leaders. And it hit me like a ton of bricks; although each was accomplished in his or her own way, every panelist’s path to leadership was very different. So I came up with a typology of career paths which represent the [...]

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Outsourcing Executives: What’s your career narrative?

If you missed this, blame it on the post Easter chocolate egg euphoria. Posted on HfS Research earlier this month by my friend Phil Fersht, I didn’t get much of a backlash. Now that tax time is over, perhaps you’ll have a swing at me. I’m obsessed by careers. I spend time trying to make sense of [...]

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Picking on outsourcing execs AGAIN?

If you are so inclined, check out my latest contribution on HfS Research’s Blog. Since it’s April, and too cold in Virginia for my thoughts to turn to love, I substituted an examination of the careers of outsourcing executives. Seems to me that you can predict career narratives of many of our good provider friends. [...]

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Do retained teams screw up outsourcing?

  Heaps of blame is placed on the outsourcing provider when a relationship goes south. You’ve heard the complaints.”Their salesmen oversell.” “The staff has no contextual knowledge.” “No one’s taking responsibility for following up.” “There’s none of that innovation they promised.” And while some of these complaints are valid, in many cases the client is [...]

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The Joys of Sourcing Intercourse

If you think the titillating title will transport you beyond the bounds of propriety, don’t bother to read on. I’m merely referring to the rush one gets from the standard definition of intercourse (according to Merriam-Webster): 1), connection or dealings between persons or groups; or 2), exchange, particularly of thoughts or feelings. Having just come [...]

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