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All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. For good measure, he might throw in the retained team and suppliers. But are all stakeholders in a shared [...]

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Legal: The Hardest Profession to Make Outsourcing Change?

The last bastion against outsourcing? Recently I sat down with Ed Brooks of the LPO Program to discuss the challenges of change management in the legal profession. Whether the perpetrator of the change is the GC, or law firm management, changing a profession that is mired in tradition, has historically been isolated from other corporate change, [...]

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Outsourcing and Shared Services Change Lessons from the U.S. Presidential Election? Are you kidding?

Before you think I am off my rocker, take a look at my newest post for SSON on http://www.ssonetwork.com/business-process-management/columns/10-sourcing-change-management-lessons-from-the-us/. Despite the overuse of the word change as a rallying cry on the part of both sides, there really are some lessons in the conduct of the campaigns for shared services and outsourcing leaders.

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Avoid Classic Change Management Mistakes

Change management is often cited as the biggest impediment to successful shared services and outsourcing implementation. But it is manageable and predictable, if you follow a few simple rules. Please fill out the brief form below to download the visual guide to avoid classic management mistakes.

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CFO Perspective on SSO models

This infographic presents a CFO perspective on the adoption of finance shared services and outsourcing models.  It demonstrates how CFOs are using SSO models and what the future holds. Please fill out the brief form below to download the infographic.  

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Finance Leaders on Sourcing Success

This report presents findings from a groundbreaking global ACCA study, using data powered by HfS Research, on the adoption on finance shared services and outsourcing models.  It provides insights on the shared service strategies finance leaders are adopting, and gauges their view on the effectiveness of current approaches.    

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Creating a Perfect Storm–How Do You Manage Change in a Global Implementation

Presentation: Creating a Perfect Storm–How Do You Manage Change in a Global Implementation?   Learn More…

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Don’t be Afraid of the Dark Side

Those of us who have been around the services industry from its infancy speak in code…both in acronyms (BPO, BTO, BTO, PPE), and in highly connotative shorthand — the cowboys, the Indians, nearshore, offshore, onshore, smartsource, resource, eSource, etc. One of the most telling codes is how we differentiate between the unholy trinity in this [...]

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The Crime of the Century

Companies impose budget and return rigor when managing a range of corporate assets. Yet when it comes to managing portfolios of business services, all discipline seems to be absent. Companies manage a range of assets comprehensively as a portfolio — capital, cash flow, human resources, fixed assets…but forget about the management of what is becoming [...]

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If the Shoe Fits, Wear it

Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement? Deborah Kops seems to think so Now here’s an analogy — watching women  buy shoes has similarities to observing sourcing sweepstakes for global services. Some shoes are [...]

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