Archive All Things To All People In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a…Deborah KopsMarch 24, 2014
Archive Do retained teams screw up outsourcing? Heaps of blame is placed on the outsourcing provider when a relationship goes south.…Deborah KopsApril 3, 2013
Archive Making an outsourcing relationship better: that’s above my pay grade There seems to be a trend going on amongst outsourcing client types. It’s called…Deborah KopsMarch 12, 2013
Archive Revisiting the Sustainable Outsourcing Relationship Quiz Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…Deborah KopsJanuary 21, 2013
Archive Barista or Bangalorean? Time to source shared services (and outsourcing) talent at Starbucks? Barista or Bangalorean? Time to source shared services (and outsourcing) talent at Starbucks? Recently I…Deborah KopsJanuary 8, 2013
Archive It’s the water cooler chatter that sinks outsourcing and shared services change. You know the situation well; the sponsors are all bought into outsourcing and shared services,…Deborah KopsDecember 14, 2012
Archive Change Management for Outsourcing After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow,…Deborah KopsNovember 20, 2012
Archive Avoid Classic Change Management Mistakes Change management is often cited as the biggest impediment to successful shared services and outsourcing…Deborah KopsNovember 5, 2012
Archive Imperfect Arbitrage The implications of generational shift resulting from the globalization of work by Deborah Kops The problem…Deborah KopsJuly 31, 2012
Archive Outsourcing Change Management–Relationship Breakdown: It ain’t just culture Excuse the excrable use of grammar to make a point. So much fault in outsourcing…Deborah KopsNovember 9, 2010