By Deborah Kops The current common wisdom assumes that GBS leadership will be the pinnacle…
Deborah KopsSeptember 3, 2013
Is there a predictive fit between such characteristics as culture, measurement systems, ways of working,…
Deborah KopsSeptember 11, 2012
Third-party and internal providers try to spin the particular benefits of their approach to transitioning…
Deborah KopsSeptember 11, 2012
There are no industry standards for measuring customer satisfaction in the global services industry. In…
Deborah KopsSeptember 11, 2012