When I'm not obsessing about the lack of investment in change management when companies outsource,…
Deborah KopsMay 6, 2013
Providers aren’t the only sellers in the outsourcing game. In fact, if a buyer doesn’t…
Deborah KopsJanuary 29, 2013
For those of you who have read The Economist’s 19th January article “Welcome Home” I…
Deborah KopsJanuary 27, 2013
Two weeks ago when I wrote a blog entitled “If my dashboard is so…
Deborah KopsJanuary 25, 2013
Outsourcing and Shared Services Change Lessons from the U.S. Presidential Election? Are you kidding?
Before you think I am off my rocker, take a look at my newest post…
Deborah KopsNovember 28, 2012
After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow,…
Deborah KopsNovember 20, 2012
Presentation: PEOPLE: The Make or Break of Offshoring or Outsourcing Learn More...
Deborah KopsOctober 2, 2012
Presentation: Creating a Perfect Storm--How Do You Manage Change in a Global Implementation? Learn More...
Deborah KopsOctober 2, 2012
Think Marketing to Accelerate Shared Services or BPO Growth No one gets on the bandwagon…
Deborah KopsSeptember 17, 2012