How has COVID changed industry conference-going? Read on for a trip report from SSON's 25th…
Janet RameySeptember 27, 2021
By Deborah Kops Outsourcing and Club Med in the same breadth—you’ve got to be kidding!…
Deborah KopsJuly 2, 2013
I’ll admit that I pick on outsourcing providers’ websites and PowerPoint decks. It’s a…
Deborah KopsJune 27, 2013
When I'm not obsessing about the lack of investment in change management when companies outsource,…
Deborah KopsMay 6, 2013
What is the path that takes someone to become a leader in shared services, and…
Deborah KopsApril 17, 2013
If you are so inclined, check out my latest contribution on HfS Research's Blog. Since…
Deborah KopsApril 4, 2013
Heaps of blame is placed on the outsourcing provider when a relationship goes south.…
Deborah KopsApril 3, 2013
There seems to be a trend going on amongst outsourcing client types. It’s called…
Deborah KopsMarch 12, 2013
It’s been over two months since the brutal rape that left a 23 year old…
Deborah KopsMarch 5, 2013