Archive All Things To All People In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a…Deborah KopsMarch 24, 2014
Archive What kind of a shared services leader are you? Not too long I sat through a panel comprised of very experienced shared services leaders.…Deborah KopsApril 17, 2013
Archive Legal: The Hardest Profession to Make Outsourcing Change? The last bastion against outsourcing? Recently I sat down with Ed Brooks of the LPO Program…Deborah KopsFebruary 5, 2013
Archive It’s the water cooler chatter that sinks outsourcing and shared services change. You know the situation well; the sponsors are all bought into outsourcing and shared services,…Deborah KopsDecember 14, 2012
Archive Sourcing Change Management Lessons from the Fiscal Cliff Government is the gift that just keeps on giving...when they're not taking through regulation and…Deborah KopsDecember 12, 2012
Archive Outsourcing and Shared Services Change Lessons from the U.S. Presidential Election? Are you kidding? Before you think I am off my rocker, take a look at my newest post…Deborah KopsNovember 28, 2012
Archive Change Management for Outsourcing After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow,…Deborah KopsNovember 20, 2012
Archive Is the retained accounting team comfortable with shared services and outsourcing Not too long ago I was having a conversation with one of our industry’s leading…Deborah KopsNovember 12, 2012
Archive Think Marketing to Accelerate Shared Services and BPO Growth Think Marketing to Accelerate Shared Services or BPO Growth No one gets on the bandwagon…Deborah KopsSeptember 17, 2012
Archive Chutes and Ladders Remember the childhood game Chutes and Ladders? Roll the dice and you move around the…Deborah KopsSeptember 11, 2012