In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a…
Deborah KopsMarch 24, 2014
There seems to be a trend going on amongst outsourcing client types. It’s called…
Deborah KopsMarch 12, 2013
Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…
Deborah KopsJanuary 21, 2013
Barista or Bangalorean? Time to source shared services (and outsourcing) talent at Starbucks? Recently I…
Deborah KopsJanuary 8, 2013
You know the situation well; the sponsors are all bought into outsourcing and shared services,…
Deborah KopsDecember 14, 2012
After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow,…
Deborah KopsNovember 20, 2012
Change management is often cited as the biggest impediment to successful shared services and outsourcing…
Deborah KopsNovember 5, 2012
The implications of generational shift resulting from the globalization of work by Deborah Kops The problem…
Deborah KopsJuly 31, 2012
Excuse the excrable use of grammar to make a point. So much fault in outsourcing…
Deborah KopsNovember 9, 2010