Archive Will shared services leaders take the GBS helm? By Deborah Kops The current common wisdom assumes that GBS leadership will be the pinnacle…Deborah KopsSeptember 3, 2013
Archive If my outsourcing dashboard is so green, why am I so miserable? How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and…Deborah KopsJanuary 15, 2013
Archive If the Shoe Fits, Wear it Is there a predictive fit between such characteristics as culture, measurement systems, ways of working,…Deborah KopsSeptember 11, 2012
Archive Fast, Clean And Cheap Third-party and internal providers try to spin the particular benefits of their approach to transitioning…Deborah KopsSeptember 11, 2012
Archive Who’s Satisfied? There are no industry standards for measuring customer satisfaction in the global services industry. In…Deborah KopsSeptember 11, 2012