In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a…
Deborah KopsMarch 24, 2014
The last bastion against outsourcing? Recently I sat down with Ed Brooks of the LPO Program…
Deborah KopsFebruary 5, 2013
You know the situation well; the sponsors are all bought into outsourcing and shared services,…
Deborah KopsDecember 14, 2012
Government is the gift that just keeps on giving...when they're not taking through regulation and…
Deborah KopsDecember 12, 2012
Outsourcing and Shared Services Change Lessons from the U.S. Presidential Election? Are you kidding?
Before you think I am off my rocker, take a look at my newest post…
Deborah KopsNovember 28, 2012
After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow,…
Deborah KopsNovember 20, 2012
Not too long ago I was having a conversation with one of our industry’s leading…
Deborah KopsNovember 12, 2012
Think Marketing to Accelerate Shared Services or BPO Growth No one gets on the bandwagon…
Deborah KopsSeptember 17, 2012
Remember the childhood game Chutes and Ladders? Roll the dice and you move around the…
Deborah KopsSeptember 11, 2012